VIGEX

1 Introduction

Thank you for your interest in vigex.com. We are committed to ensuring that our products and services are trustworthy and easy to use. Protecting the personal privacy and information security of our website visitors, customers, and partners is of paramount importance to us. We have created this Privacy Policy to clarify how we collect, use, protect, and process your personal information.

By using our official website www.vigex.com (hereinafter referred to as the "Website"), you accept the practices described in this policy. If you do not agree with this Privacy Policy, please do not use the Website.

2 Information We Collect

We collect information to provide a better experience for all users. This information is primarily collected in three ways:

2.1 Information You Provide to Us
  When you contact us, or want to join us, we collect information you provide directly, including:

• Identifiers and Contact Information: Name, addresses, email address, and phone number.
• Voluntarily Submitted Content: Content you submit via surveys, questionnaires, contests, or customer service inquiries.

2.2 Information Collected Automatically
  When you visit the Website, we automatically collect certain data to improve your experience:

• Device and Usage Data: IP address, browser type, operating system, access times, pages viewed, and click patterns.
• Location Information: Approximate geographic location based on your IP address.
• Tracking Technologies: We use Cookies, web beacons, and similar technologies to track user activity and record certain preferences.

2.3 Information from Third‑Party Sources
  We may receive information from other sources and combine it with the information we collect, including:

• Social Media Platforms: Information received when you interact with our social media features (e.g., YouTube, Facebook, TikTok) or link your account.
• Service Providers: Data from partners, analytics providers (e.g., Aliyun Analytics), and advertising networks.
• Public Sources: Publicly available data or data aggregators.

3 How We Use Your Information

We use the collected information for various business purposes, including:

• Service Delivery: To provide, maintain, and improve our services, process transactions, and manage your account.
• Communication: To send technical notices, updates, security alerts, and respond to customer service requests.
• Marketing and Research: To send promotional emails (with your consent where required), conduct surveys, and provide personalized content or advertising.
• Security and Fraud Prevention: To detect, prevent, and address fraud, security issues, or technical problems.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4 Sharing and Disclosure of Information

We do not sell your personal information. However, we may share information under the following circumstances:

• Service Providers: We share data with trusted third‑party vendors who perform functions on our behalf, such as hosting, data analysis, email marketing, and customer service.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as a business asset.
• Legal Requirements: We may disclose information if required by law or in response to a valid request from a public authority (e.g., a court order or subpoena).
• Protection of Rights: To protect the rights, property, or safety of our company, our users, or the public.
• Affiliated Brands: We may share information with our family of brands to coordinate customer service and marketing efforts.

5 Cookies and Tracking Technologies

We use Cookies and similar technologies (such as clear GIFs/web beacons) to customize your experience and analyze traffic.

• Session Cookies: Temporary cookies that expire when you close your browser, used for security and basic functionality.
• Persistent Cookies: Remain on your device to remember preferences and track aggregate user activity.
• Third‑Party Cookies: Cookies from third parties (e.g., Google, Meta, TikTok) that we engage to provide analytics and advertising services.

You can instruct your browser to refuse all Cookies or to alert you when a Cookie is being sent. However, if you do not accept Cookies, certain parts of our Website or App may not function properly.

6 Data Security

We maintain appropriate physical, electronic, and procedural safeguards to protect your non‑public personal information. We use encryption (e.g., SSL/TLS) and access controls to protect your data.

Disclaimer: No internet transmission is absolutely secure. While we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to us, and you do so at your own risk.

7 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or accounting purposes).

8 Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights:

• Access and Correction: You may request access to your personal information and correct any inaccuracies.
• Deletion: You may request the deletion of your personal information, subject to certain exceptions.
• Opt‑Out: You may unsubscribe from marketing emails by clicking the "unsubscribe" link at the bottom of our emails.
• Data Portability: You may request a copy of your data in a structured, machine‑readable format.

To exercise these rights, please contact us using the information provided below. We may need to verify your identity before processing your request.

9 Children's Privacy

Our services are not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10 International Data Transfers

Our Website is hosted in Singapore. If you are accessing the site from the United States, the European Economic Area (EEA), the UK, or other regions, please note that your information will be transferred to and processed in Singapore. By using our services, you consent to this transfer.

11 Policy Updates

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Effective Date." We encourage you to review this policy periodically for any changes.

If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us:

Email: legal@vigex.com

Address: 20 Kramat Lanem, #03‑06 United House, Singapore 228773